IT Help Desk course
About the Course
IT Help Desk Course is designed for anyone aged 16 and above and lasts 4 months. The course is conducted in a weekly format of 2 lessons and focuses on practical, project-based learning.
This program provides students with a strong foundation in computer and network management, problem-solving, and user support, while also opening career opportunities in professional IT environments.
What you will learn during the course:
• Computer hardware and software
• Operating systems (Windows, Linux)
• Network fundamentals and security
• User account management
• Hands-on work with real tasks
Students work on real-world tasks throughout the course, strengthen their skills with mentor support, and receive a professional certificate and practical experience upon completion.
- Introduction to ICT and computer operating principles
- Mathematical foundations of operating systems and computers
- Computer components
- Peripheral devices
- Printing devices
- Information about laptops
- Mobile devices and their technical specifications
- Copying and Recovery Operations
- System recovery using Sergei Disk and Hiren’s Boot CD
- General information about operating systems
- File systems and disk partition schemes
- Installation of various operating systems (Windows, Linux)
- Configuration of operating systems (Windows)
- Windows settings and security configurations
- Adding users to a personal computer
- Working with CLI in Windows
- Installation and introduction to other operating systems
- Differences between Windows and Linux CLI
- Antivirus software and common security best practices
- Archiving and other essential tools
- Basics of computer networks
- Introduction to network equipment
- Configuration of wireless network equipment
- Windows firewall settings and protocols
- Basics of Microsoft Outlook
- Introduction to Cisco equipment
- Configuration of Cisco equipment
- Basic scripting concepts
- Basic concepts and configuration of AD/GPO (Active Directory/Group Policy Objects)
- Remote support tools and their usage (AnyDesk, Radmin, LiteManager, etc.)
- Peer-to-peer networking: file sharing and security configurations
- Ticketing systems
- Corporate ethics
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Who Can Enroll?
16 above
Suitable for young people over 16 years old
Computer usage
Those who has computer knowledge and knows how to use it
English knowledge level
Those with basic reading and writing skills in English
Logical thinking
Those who are able to analyze problems and find the right solutions
Course Instructors
All instructors at JET Academy are highly experienced professionals in their field, distinguished by their pedagogical skills
Jeyhun Sharafkhanov
IT Help Desk instructor
Arif Mukhtarov
IT Help Desk instructor
Tural Karimov
IT Help Desk instructor